Help Centre

Do you have a physical store?

We would love a brick-and-mortar store but are online-only at the moment. One day perhaps!

How do you calculate your shipping rates?

We strive to keep our shipping rates as competitive as possible as we realise that nobody enjoys paying for postage - that's why we cover the cost of packaging and charge no more than what we pay to post your order.

Do you ever hold promotions or sales? 

We don’t run promotions or sales because we believe in offering our best price year-round. Instead, customers can earn rewards through The Treasury, our loyalty programme, where Coins can be collected and redeemed against future purchases.

We also offer bundle pricing on selected product combinations. This isn’t a discount in the traditional sense - it simply reflects the real savings we make when items are shipped together. By reducing packaging and handling costs, we’re able to pass a small portion of that efficiency back to you while keeping our individual product prices fair and consistent. Our bundles are thoughtfully curated combinations that complement each other. Each bundle is treated as its own product with its own cost structure - not marked-down individual items.

How can I contact you?

We're available 7-days a week via Live Chat from 9am - 6pm GMT or you email use at contact@kingofcards.com or by filling in the form on our Contact us page.

When can I expect delivery?

That depends on where you are. All orders are despatched within 24 hours. Orders delivered within the U.K. will typically take 1-3 business days to arrive from date of despatch. Deliveries within Europe take approximately from 6-8 working days and the rest of the world, 6-12 working days. A tracking number is provided for all orders via email at the time of despatch. For more information view our Shipping & Returns Policy.

How do I edit or cancel an order?

If you wish to cancel or make a change to your order and have not yet received confirmation of despatch, here’s what you can do:

• Contact our team via email or Live Chat as soon as possible.
• Have your order number ready when contacting customer service.
• We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received.

How can I track my order?

You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.

When do items restock?

Restock timing depends on the type of deck. Open print-runs are restocked regularly, typically every 2–4 weeks. Limited edition decks are only available while the original print-run lasts - once that run sells out, we're unable to source more directly. After that point, they may still turn up through resellers, but this can take time, as we work to find stock at prices that are fair to both us and our customers.

If a specific deck is out of stock, feel free to reach out and we can let you more accurate timescales, whether it's expected back soon or if it's a limited edition that's sold through.

I've received my order, but something's wrong

We take great care when packing every order but sometimes mistakes happen. If something's not quite right, we'll make it right. Whether an item arrived damaged, the wrong deck was sent, or something's missing, please get in touch with us as soon as possible with your order number and a description (photos help too, if relevant). We'll look into any issues straight away and sort out a replacement, correction, or refund as needed.

What is your returns policy?

Our policy lasts 30 days, any longer than this and unfortunately we cannot offer you a refund or exchange.

We hope you love your new playing cards and accessories but if for any reason you wish to return your order, please ensure that it is unused, in its original packaging and the same condition that you received it. For our full Return Policy, please click here.

How do I initiate a return?

To start a return, contact our team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.

Can I exchange an item instead of returning it?

Yes, exchanges are available for most products within 30 days of receipt. Please ensure the products you wish to exchange are unused and in their original packaging and simply let us know the item you’d like to exchange for and we’ll guide you through the process.

How long does it take to process my return or exchange?

The timeline largely depends on how long it takes for your return to reach us, as we're unable to process a refund or exchange until the original order has been received back at our store and checked to confirm it's unused and in its original packaging. Once your return has been cleared, refunds typically appear back in your account within 3–10 working days. If you've requested an exchange, please note an additional postage fee may apply.

How is my payment processed?

When you place an order, we contact the issuing bank to confirm the validity of the payment method. Your bank reserves the funds until the transaction processes or the authorization expires, but this isn’t an actual charge. Some banks call authorizations “pending” or “processing” charges. For more information on specific policies regarding authorizations, please contact your bank.

Can I make payment upon delivery?

All payments must be made via our website prior to despatch and delivery. We support a number of payment providers including Visa, Mastercard, ApplyPay, PayPal and more.

Why does my payment keep getting declined?

Occasionally payment may be declined to due a failure in postcode validation. This is due to the Billing Address entered at checkout not matching the payment card’s registered address. Please double check the information you have entered or try an alternative payment method.