Shipping & Returns Policy
The majority of orders will be are sent using Royal Mail's postal service however, depending on order size, ParcelForce, FedEx or DPD may also be used to ensure safe and speedy delivery of your playing cards and accessories!
Domestic orders (UK) are shipped Royal Mail Signed For® First Class free of charge if your order is over £15. For larger orders, a dedicated courier service will be used (ParcelForce, FedEx or DPD) All services typically deliver packages within 1-3 working days. Tracking numbers will be provided for all orders via email at the time of shipment and an electronic signature required at point of delivery.
For all orders that are £15 and under, a flat-rate shipping fee of £3.00 is added during checkout. We realise that nobody enjoys paying for postage which is why we contribute by covering packaging and part of the delivery cost. Rest assured, you'll still receive the same great service described above!
EU & International Delivery
As of July 1st 2021, if you’re buying from within the EU you will be required to pay the VAT rate of your country of residence on all purchases up to €150 before your goods can be delivered - VAT is not included at checkout and may be charged upon delivery of the goods by the courier. Import taxes and duties will continue to apply on orders above this threshold.
Overseas postage is a flat-rate of £10.00 regardless of order size. International orders are typically shipped Royal Mail International Tracked and/or Signed For however ParcelForce, FedEx or DPD may be used for larger orders. If the shipping address is within Europe, expect delivery within approximately 6-8 working days. Delivery to the rest of the world will take approximately 6-12 working days. A tracking number will be provided via email at the time of shipment.
All orders are despatched within 24 hours and shipping rates (where applicable) include packaging and handling.
Unfortunately, we have no control over import taxes or customs fees - these may be charged by your government and are your responsibility. By placing an order with us, you accept responsibility for any additional charges which may be applied to rejected packages, orders returned due to non-claim, incorrect addresses etc.
If an order is placed and the address entered at checkout is incorrect, King of Cards cannot be held responsible for the delivery of that package or the fees associated with having the package re-delivered. It is your responsibility to double check the address you are having your order shipped to.
If the order does not make it to your destination due to an error in the address or failure to claim your package after an attempted delivery, it will typically be returned to our store within 30 days. Should you still require your package, King of Cards reserves the right to charge an additional postage fee to resend your order.
Want delivery sooner or would like a specific courier? Contact us for more information, faster delivery times and costs.
Returns & Refunds
Our policy lasts 30 days, any longer than this unfortunately we cannot offer you a refund or exchange.
We hope you love your new playing cards and accessories but if for any reason you wish to return your order, please ensure that it is unused, in its original packaging and the same condition that you received it.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your card or original method of payment, within a certain amount of days. Please note that we reserve the right to exclude postage fees from your total refund as a result of a failed or rejected delivery, or due to an incorrect address being entered at checkout.
In the unlikely event that a refund is rejected, your item will be sent back to you free of charge in the condition in which it was returned.
Please do not send your purchase back to the manufacturer. To complete your return we require a receipt, proof of purchase or your original order confirmation. To make a return, please mail your product to: King of Cards, 9 Carsons Drive, Great Cornard, Sudbury Suffolk, United Kingdom, CO10 0NF. If you require any assistance, please send us a message at firstname.lastname@example.org.
If you haven’t received a refund yet, first check your bank account, then contact your credit card company, it may take some time before your refund is officially processed. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
King of Cards uses Royal Mail's postal service or couriers to ship our products. In the unlikely event that your package gets lost or stolen, King of Cards cannot be held accountable once the goods have left our storage facility. If your parcel has not been delivered within the specified time frame or if you are having trouble tracking down a shipment, you will need to contact your local post office or courier.