Frequently asked questions
We ship all over the world. Shipping costs apply, and will be added at checkout. For more information on shipping rates, please click here.
That depends on where you are. All orders are despatched within 24 hours. Orders delivered within the U.K. will typically take 1-3 business days to arrive from date of despatch. Deliveries within Europe take approximately from 6-8 working days and the rest of the world, 6-12 working days. A tracking number is provided for all orders via email at the time of despatch.
When you place an order, we contact the issuing bank to confirm the validity of the payment method. Your bank reserves the funds until the transaction processes or the authorization expires, but this isn’t an actual charge. Some banks call authorizations “pending” or “processing” charges. For more information on specific policies regarding authorizations, please contact your bank.
We would love a brick-and-mortar store but are online-only at the moment. One day perhaps!
All payments must be made via our website prior to despatch and delivery. We support a number of payment providers including Visa, Mastercard, ApplyPay, PayPal and more.
We strive to keep our shipping rates as competitive as possible as we realise that nobody enjoys paying for postage - that's why we cover the cost of packaging and charge no more than what we pay to post your order. Bringing you the decks you love for the best we can price.
Our policy lasts 30 days, any longer than this and unfortunately we cannot offer you a refund or exchange.
We hope you love your new playing cards and accessories but if for any reason you wish to return your order, please ensure that it is unused, in its original packaging and the same condition that you received it. For our full Return Policy, please click here.
Occasionally payment may be declined to due a failure in postcode validation. This is due to the Billing Address entered at checkout not matching the payment card’s registered address. Please double check the information you have entered or try an alternative payment method.